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IT SYSTEM DOWN TIME

On WEDNESDAY 15TH SEPTEMBER AT 13:00PM our IT system will be shut down for approximately 1 hours for essential upgrade work. During this time we will not have access to any systems for appointments etc. Please could we ask that you avoid contacting the surgery during this time.

Thank you in advance for your support.

URGENT BLOOD TEST UPDATE

There is a critical shortage of specific blood sample tubes nationally, which is expected to last until November.

As a result we are unable to do routine blood tests. We are only able to arrange blood tests that are considered clinically vital.

FLU & COVID BOOSTERS

This autumn we plan on holding joint flu & covid booster vaccine clinics. The first clinic will be for patients over the age of 70, as directed by ABUHB, further guidance will follow for other cohorts.

The arrangements for clinics are still being finalised and we are sending letters out to determine numbers for which patients would like the vaccines. If you receive a letter please complete and return, even if you do not wish to have any of the vaccines. Please return the slips to the box located in the surgery waiting room.

MY HEALTH ONLINE APPOINTMENTS & CORONAVIRUS

As per advice received, we have temporarily stopped access to patients booking appointments online. It is essential that all patients who are invited to book an appointment are screened by reception to ensure we are able to identify people who may prove a risk; having travelled recently to the affected parts of the world. If you require an appointment please contact the surgery.

If you feel that you may be affected DO NOT ATTEND THE SURGERY, contact us via the telephone and remain in your home. 

Carers 

As a surgery we are interested in identifying and helping Carers, especially those people who may be caring without help or support.  Caring for someone is an important and valuable role in the community, which is often a 24 hour job that can be very demanding and isolating.  To enable us to fulfil this role we have our Receptionist  Gail Johnson as our Carers Lead, Gail liaises with Monmouthshire Carers who can carry out an assessment of your needs. If you would like to be identified as a Carer or want further information please contact our Reception Team who will forward your details to Gail.

Why does the receptionist need to ask what's wrong with me?

The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.  Reception staff are trained to ask certain questions in order to ensure that you receive; the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.

Receptionists are asked to collect brief information from patients; to help doctors prioritise house visits and phone calls, to ensure that all patients receive the appropriate level of care, to direct patients to see the nurse or other health professional rather than a doctor where appropriate.

Reception staff like all members of the team are bound by confidentiality rules; any information given by you is treated strictly Confidentially, the practice would take any breach of confidentiality very seriously and deal with accordingly, you can ask to speak to a receptionist in private away from reception, however if you feel an issue is very private and do not wish to say what this is then this will be respected.

Bridges Community Car Scheme

Do you have difficulty in accessing public transport or face barriers to using taxi services and existing community transport?   The Car Scheme is currently being run as a pilot in the Monmouth area.  To become a Car Scheme passenger you need to make a referral and you will then be seen in your own home by a Car Scheme Co-ordinator.  The passenger will complete an application form which will provide details of their requirements. 

There is a cost

1) the total return mileage between the drivers home and the passengers home

2) the total return mileage between the passengers home and the destination 

3) a booking fee of 50p. 

The mileage rate applied will be 45p per mile

Car Scheme Telephone Number 07741572897

Dads Can Cymru Project. 

The New project  is a continuation of the highly successful Dads Can project - funded by the Lottery. The project is a male support service which helps fathers and father figures overcome challenges such as low confidence, mental ill health, relationship breakdown, access to children and negative lifestyle choices.  Dads Can Cymru will continue to operate across Monmouthshire, Newport and Blaenau Gwent utilising a coaching and mentoring approach through 1:2:1 and group work sessions, empowering dads to identify and resolve challenges they face. 

Dads Can Cymru will continue to build on their existing network of support to dads and father figures where they can share, learn, explore and process emotional issues. Dads will also have the opportunity to volunteer in community environmental projects; such as dry stone walling, forest school landscaping and intergenerational work.