Please be aware that the Surgery will be CLOSED due to Local Health Board Endorsed Staff Training on:
Thursday 11th August
1pm – 5pm
If you need to contact the surgery urgently between the above times, please telephone:
Alternatively the surgery will reopen at 5pm.
Cervical screening is the best way to prevent cervical cancer, and although it might seem daunting, we’re here to support you every step of the way.
Over the next few weeks, we’ll be sharing info about how cervical screening works and why you should always attend when invited.
Let’s start with this short video explaining the basics.
The PIPA trial is exploring the effectiveness of an online resource for parents/carers to help reduce depression and anxiety in young people. Parents/carers and young people will be asked to fill in some online questionnaires and parents/carers will be invited to work through a series of online modules or factsheets. More information can be found on the following poster.
Our Appointment system will be changing.
From 6th June, we will be increasing our number of pre-bookable appointments.
Each day a certain number of GP appointments will be made available every morning ready for patients who have an issue that requires an on-the-day booking with a doctor.
The changes made include not having to call between 8:00 & 10:00 in the morning.
There is no longer a guarantee for patients having an appointment if they ring between these times.
We have now started to use the touchscreen in the waiting room, which enables patients to book in and let the clinician know they have arrived for their appointment.
Patients can email the reception team on firstname.lastname@example.org if they would like to arrange one of the following things:
- A non-urgent appointment
- A repeat sick-note
- A change in address or update a contact detail
Alternatively, we are now using the “Surgery App”, which enables patients to keep up to date on all surgery news. This app can be downloaded on your smartphone or other smart device (e.g. tablet). The surgery can be contacted via this app (similar to email) and also enables you to order your medications (using MHOL), as well as providing you with easy access to a large catalogue of NHS resources. Please search for “Surgery App” in the app store, visit www.surgeryapp.co.uk or ask in the surgery, and then look for Tudor Gate Surgery to register with us on the app.
We are launching the Surgery App in our surgery. Further Information about the functionalities of this app can be found by watching the following video.
A link to download the app can be found below.
Visit us on Facebook
We have recently launched our Practice Facebook Page. Please follow the link to get all the latest news and local health updates
CHANGE IN HOURS
Please be aware that from 1st January 2022 we will cease our Extended Hours service. As you may know we have opened up late on a Monday evening (until 19:00)and opened up early on a Friday morning (07:30). Due to a change made by the health board this service will no longer be available.
We will be open on the above days in line with the rest of the week.
Why does the receptionist ask what's wrong with me?
The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive; the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.
Receptionists are asked to collect brief information from patients; to help doctors prioritise house visits and phone calls, to ensure that all patients receive the appropriate level of care, to direct patients to see the nurse or other health professional rather than a doctor where appropriate.
Reception staff like all members of the team are bound by confidentiality rules; any information given by you is treated strictly confidentially, the practice would take any breach of confidentiality very seriously and deal with accordingly, you can ask to speak to a receptionist in private away from reception, however if you feel an issue is very private and do not wish to say what this is then this will be respected.
As a surgery we are interested in identifying and helping Carers, especially those people who may be caring without help or support. Caring for someone is an important and valuable role in the community, which is often a 24 hour job that can be very demanding and isolating. To enable us to fulfil this role we have our Receptionist Gail Johnson as our Carers Lead, Gail liaises with Monmouthshire Carers who can carry out an assessment of your needs. If you would like to be identified as a Carer or want further information please contact our Reception Team who will forward your details to Gail.
Bridges Community Car Scheme
Do you have difficulty in accessing public transport or face barriers to using taxi services and existing community transport? The Car Scheme is currently being run as a pilot in the Monmouth area. To become a Car Scheme passenger you need to make a referral and you will then be seen in your own home by a Car Scheme Co-ordinator. The passenger will complete an application form which will provide details of their requirements.
There is a cost
1) the total return mileage between the drivers home and the passengers home
2) the total return mileage between the passengers home and the destination
3) a booking fee of 50p.
The mileage rate applied will be 45p per mile
Car Scheme Telephone Number 07741572897
Dads Can Cymru Project.
The New project is a continuation of the highly successful Dads Can project - funded by the Lottery. The project is a male support service which helps fathers and father figures overcome challenges such as low confidence, mental ill health, relationship breakdown, access to children and negative lifestyle choices. Dads Can Cymru will continue to operate across Monmouthshire, Newport and Blaenau Gwent utilising a coaching and mentoring approach through 1:2:1 and group work sessions, empowering dads to identify and resolve challenges they face.
Dads Can Cymru will continue to build on their existing network of support to dads and father figures where they can share, learn, explore and process emotional issues. Dads will also have the opportunity to volunteer in community environmental projects; such as dry stone walling, forest school landscaping and intergenerational work.
Dads Can Cymru Coordinator
Monmouthshire Housing Association
Nant Y Pia House,
Mamhilad Technology Park,