Welcome to Tudor Gate Surgery - Croeso I'r Practis
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
THE GRANGE UNIVERSITY HOSPITAL
The new hospital is scheduled to open on 17th November 2020 to provide critical & specialist care to every resident living in Gwent & South Powys. The new hospital will provide a centre of excellence to treat our most seriously ill patients, or those with significant injuries, and it will now be the Emergency Department for the communities of Gwent. The hospital is opening ahead of schedule in November to help us respond to winter pressures and a potential second wave of COVID-19.
In the past The Royal Gwent and Nevill Hall Hospitals have both provided these emergency medical services. From 17th November these services will be centralised at The Grange University Hospital.
People are asked NOT to attend The Royal Gwent or Nevill Hall or any of our other hospitals if you have a life threatening injury or illness.
- Call 999 or go to The Grange University Hospital if you have a life-threatening illness or serious injury.
- Go to a MINOR INJURY UNIT at The Royal Gwent, Neville Hall, Ysbytty Ystrad Fawr or Ysbyty Aneurin Bevan Hospitals if you have a minor injury (Children under 1 year will need to go to The Grange University Hospital)
- Call NHS 111 if you are unwell, unsure what to do and need help. You can call 111 for urgent GP care when your own surgery is closed.
- Contact your pharmacy if you have a minor illness or ailment such as a sore throat, cough, skin irritation or common mild illness.
Flu vaccinations 2020
As we come into autumn, it is time to think about the dangers of Flu as well as COVID-19. The Flu vaccines will shortly be available but there will be a few differences to the way it is delivered this year.
- Vaccines will be by appointment only
- Please attend at the given time; it is essential you do not arrive early or late
- Please wear appropriate clothing so that the vaccine can be given in your upper arm easily.
- It is essential that you wear a 3-layer face covering to attend your appointment.
- Please do not attend if you or a close contact has symptoms or have had recent contact with a suspected/confirmed case of COVID-19.
- Please come alone unless you need the support of a carer.
- You may be expected to stand in a queue for a short time, which could be outside. If you are not able to do so, please let us know when booking your appointment.
- Please do not bring unnecessary bags etc
- Please understand that the toilet facilities will not be available.
- Please understand the clinics are for flu only so please do not ask for other advice during your appointment.
- Entrance and exits will be different from usual and will be marked clearly on the day.
Our Next Scheduled Flu Clinic is on Saturday 12th December, we will be vaccinating the new lower age limit of 50 -64 year olds, any Under 65s at risk and Over 65 year old patients who have missed previous clinics. We are also able to vaccinate anyone (registered with us) who lives with someone who was coded and identified as a Shielding patient, please telephone the surgery to arrange a booking.
Please note patients who were shielding will be contacted and appointments arranged for the appropriate clinic, if we need to hold another clinic, arrangements will be made. Please check the website or contact reception for any queries you may have.
CORONAVIRUS SEPTEMBER 2020
DO NOT ENTER THE SURGERY BUILDING
We are currently asking all patients to telephone the surgery with any health issues rather than come to the surgery.
Due to the high risks associated with this virus we are endeavouring to protect all patients and staff from Covid-19.
The clinical team will be telephone triaging all patients and only inviting patients in that NEED a face to face appointment. We ask that only patients requiring to collect a prescription or have been given an appointment over the telephone to come to the surgery building.
Prescription and Dispensary Service
To help with the reduction in people around the building it has been agreed that we will temporarily allow the ordering of prescriptions over the telephone. Please contact either the Dispensing team or the Prescribing Clerk if you are needing to order your repeat medication, ensuring you have the printed repeat request at hand which clearly shows the details of your medication.
Visit phw.nhs.wales/coronavirus for more information.
MY HEALTH ONLINE APPOINTMENTS & CORONAVIRUS
As per advice received, we have temporarily stopped access to patients booking appointments online. It is essential that all patients who are invited to book an appointment are screened by reception to ensure we are able to identify people who may prove a risk; having travelled recently to the affected parts of the world. If you require an appointment please contact the surgery.
If you feel that you may be affected DO NOT ATTEND THE SURGERY, contact us via the telephone and remain in your home.
As a surgery we are interested in identifying and helping Carers, especially those people who may be caring without help or support. Caring for someone is an important and valuable role in the community, which is often a 24 hour job that can be very demanding and isolating. To enable us to fulfil this role we have our Receptionist Gail Johnson as our Carers Lead, Gail liaises with Monmouthshire Carers who can carry out an assessment of your needs. If you would like to be identified as a Carer or want further information please contact our Reception Team who will forward your details to Gail.
Please see the latest information regarding Carers week : Carers Week 2020
Why does the receptionist need to ask what's wrong with me?
The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive; the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.
Receptionists are asked to collect brief information from patients; to help doctors prioritise house visits and phone calls, to ensure that all patients receive the appropriate level of care, to direct patients to see the nurse or other health professional rather than a doctor where appropriate.
Reception staff like all members of the team are bound by confidentiality rules; any information given by you is treated strictly Confidentially, the practice would take any breach of confidentiality very seriously and deal with accordingly, you can ask to speak to a receptionist in private away from reception, however if you feel an issue is very private and do not wish to say what this is then this will be respected.
Bridges Community Car Scheme
Do you have difficulty in accessing public transport or face barriers to using taxi services and existing community transport? The Car Scheme is currently being run as a pilot in the Monmouth area. To become a Car Scheme passenger you need to make a referral and you will then be seen in your own home by a Car Scheme Co-ordinator. The passenger will complete an application form which will provide details of their requirements.
There is a cost
1) the total return mileage between the drivers home and the passengers home
2) the total return mileage between the passengers home and the destination
3) a booking fee of 50p.
The mileage rate applied will be 45p per mile
Car Scheme Telephone Number 07741572897
Dads Can Cymru Project.
The New project is a continuation of the highly successful Dads Can project - funded by the Lottery. The project is a male support service which helps fathers and father figures overcome challenges such as low confidence, mental ill health, relationship breakdown, access to children and negative lifestyle choices. Dads Can Cymru will continue to operate across Monmouthshire, Newport and Blaenau Gwent utilising a coaching and mentoring approach through 1:2:1 and group work sessions, empowering dads to identify and resolve challenges they face.
Dads Can Cymru will continue to build on their existing network of support to dads and father figures where they can share, learn, explore and process emotional issues. Dads will also have the opportunity to volunteer in community environmental projects; such as dry stone walling, forest school landscaping and intergenerational work.
Dads Can Cymru Coordinator
Monmouthshire Housing Association
Nant Y Pia House,
Mamhilad Technology Park,